Retrieval of files and IRS standard

The Government Accountability Office ("GAO") issues reports on the Agencies of the Federal Government. This month the GAO reported on the IRS. According to the report, the IRS could not find -- could not locate -- 14% of the requested case files from two prior audits, and 19% of the randomly requested sample records. This is not a new problem, but what is new, is that it is much worse, and no one in charge at the IRS is recognizing (much less solving) the problem. THAT is what is new: the lack of leadership, the top-down collapse of infrastructure.